Dana Air said it has commenced the operational audit as advised by the Nigerian Civil Aviation Authority (NCAA).
This is just as the airline also said that it fully cooperating with the NCAA to ensure quick return to flight operations.
According to the airline Operational Audits are regulatory and airlines are required to suspend their operations when the regulator calls for it and that the airline is confident that having been successful in previous audits, “we will come back even stronger and better.”
Dana Air added that audit is also an opportunity for us to prove once again and reassure its guests, clients and partners that it remain strong, safe, efficient and reliable.
“As an airline, we are not insulated from the multiple challenges airlines and the aviation industry is grappling with daily which includes the recent skyrocketing cost of aviation fuel at N830/ltr, unavailability of forex, Ground Handling services, inflation, multiple taxation amongst other operational challenges which airlines have made frantic efforts to communicate to the flying public and the government.
“While this short stay off the market remains painful and heartbreaking for us, our customers, clients and partners, we remain very hopeful and very confident of our position.
“Our offices will remain open to our travel partners, clients and our customer service will still be operational 24/7 as always to assist customers with necessary information,” the airline assured.
The airline said that its customers with unused tickets have also been advised to apply for refunds by sending an email to contact@flydanaair.com with their details and that the airline will try and resolve in a timely manner.
“Wish to sincerely apologize to all affected customers, clients and travel partners for any inconveniences caused and crave your understanding and patience in the cause of this audit,” Dana Air Appealed.
