*First Global Cleanliness division
Delta has established the airline’s first Global Cleanliness division, a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.
In the three months since the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for Delta, and its industry.
This latest move, the airline said is a unique way for the global carrier to continue bringing laser focus to cleanliness efforts as part of the layers of protection it is offering customers.
It added that the cleanliness transformation that customers experience today is the foundation upon which Delta’s future travel experience is being built for its customers to enjoy.
Leading the organisation is, Vice President, Global Cleanliness, Mike Medeiros
According to the Chief Customer Experience Officer, Bill Lentsch, “Mike has been a steadfast leader in our transformation and cleanliness focus to date, effectively working across teams to coordinate our massive efforts at scale.”
He continued, “This team will bring the same focus and rigor to cleanliness that we’re known for in transforming customer expectations for on-time, completion and baggage performance, so that customers can feel confident when choosing to fly with us.”
The Global Cleanliness organisation will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitized experience across our facilities and aircraft for employees and customers, alike.
“Nothing is more important than the health and safety of our colleagues and our customers
“I am looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta,” Medeiros added.
