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There was confusion and lamentation at the international wing of the Murtala Muhammed Airport (MMA), Lagos by Lufthansa Airline over 300 passengers, following the sudden cancellation of Frankfurt bound flight by the German carrier.
AbelNews gathered that the airline instead of taking the stranded passengers in a hotel in line with the International Civil Aviation Organisation (ICAO) rule, the airline was said to had exhibited ‘I don’t care’ attitude forcing some of the passengers to leave the airport in anger.
The over 300 passengers, it was further learnt by the online news platform that, who had come to the airport to take the late night flight out of Lagos to Frankfurt, Germany and to other destinations were shocked when the airline could not profile passengers for flight out of the country.
AbelNews checks revealed that some of the passengers, who were travelling with their wards stated they were not informed of the cancellation of the flight and that what the airline had done is contrary to the standard practice, where intended passengers are notified ahead of cancellation of flight.
As at the time compiling this report no reason(s) have been given by the airline to the stranded passengers why the Frankfurt bound flight was cancelled, but a source close to the airline attributed it to “technical failure.”
As confusion reign supreme at Lufthansa’s counter, some passengers insisted they had no place to spend the night; this compelled the airline to reluctantly book into a hotel early this morning with a promise that they would be boarded today.
One of the affected passengers, who gave her name as Mrs. Lateefat Abdulateef, alleged that the airline did not inform them prior to the cancellation.
She also claimed that the airline’s counter staff of the airline did not provide the passengers with any information on the cancelled flight. She explained that before some of them could be put in a hotel, they had to protest their poor treatment by the airline, while others, who resided in Lagos or could get cheap hotel accommodation, had to leave in anger that a European airline can treat its passengers in this manner.
According to her, “The way and manner some of these foreign airlines treat Nigerians is unfathomable. We were here with the plan to leave Nigeria to various destinations, but to our surprise, we could not depart as planned.
“It was late at night that we discovered we won’t be travelling as scheduled. This can happen to anyone especially it is has to do with safety, but the annoyance of everyone was that the airline refused to provide hotel accommodation for the passengers.
“Some of us had to leave angrily, while others were prepared to spend the night at the airport, but early this morning, the few remaining passengers were booked into a hotel. Till now, no one has told us why we did not fly yesterday and we have the fear that there might be a spillover as those expected to travel today will also come to the airport.”
Lufthansa operates daily flight from Frankfurt to Lagos. It is not clear if the stranded passengers would be airlifted today as other passengers originally scheduled to depart the country today would also be at the airport for their planned departure.
Attempts to get the Media Consultant to the airline, Hakeem Jimoh did yield any fruitful result.
In the same vein, attempt to also make officials of the airline to state their own side of the story met a brick wall as they were not ready to say a word on the matter; instead they simply referred AbelNews to Lufthansa headquarters in Germany.