* L-R Dana Air's Head of Ground Operations Mr Emem Ettete, Head of Terminal Operations MMA2 Bolaji Salu, Accountable Manager of Dana Air, Mr Obi Mbanuzuo, Customer Service Agent Edekobi Stella and CEO of MMA2, Captain Jari Williams during the launch of Dana Air;s Self Service Kiosk in Lagos recently.
One of Nigeria’s most consistent and leading airlines Dana Air, has unveiled a self service kiosk at the Murtala Muhammed Airport Two(MMA2), Lagps to underscore its much-vaunted customer –centric service.
The airline explained that the self booking kiosk which is the first at the terminal, is a platform that enables travelers book the airlines’ tickets, modify tickets, book on hold, pay for tickets and rescheduled their tickets on the spot, get information on promos and events and lots more.
The facility, the airline further stated would help the airlines’ passengers to also avoid the irregular queues at the counters and book, pay and check -in online conveniently at the self service kiosk, which would be operational 24 hours every day.
Speaking at an event to launch the self booking kiosk, Dana Air’s Communications Manager, Kingsley Ezenwa, said, “Every day we review our services to see how best we have served our guests and what more we can offer. The self booking kiosk is just one, out of the many innovations our esteemed guests should expect from us in 2017, as we will continue to deploy necessary technology to meet and exceed the flying aspirations of our guests. As an airline committed to offering desired services to its guests, we feel there is need to continue to churn out innovations driven by passion for what we do and technology, just so we can keep up with our vision.’’
He continued, “Also, as part of efforts to make our frequent flyer programme a truly rewarding experience for our guests, we have partnered various hotels and cab service providers to give huge discounts to members of our frequent flyer program Dana Miles. We urge our guests to visit our website www.flydanaair.com or send us an email on Danamiles@flydanaair.com for further details.’’
Commenting on the self booking kiosk, the Chief Executive Officer of MMA2, Capt. Jari Williams, said, ”Dana Air is one of the leading airlines here at our ultra modern terminal and they will stop at nothing, just to satisfy their customers. This is just a commendable attempt towards enhancing passenger experience while reducing the time passengers have to wait to book or pay for their tickets.’’
“The self booking is the first in this terminal and we are not surprised that Dana Air is the first to launch as the airline is known for its creativity, innovations and efficient customer service” he declared.
Reputed for its unrivaled on-time performance, world-class in-flight and customer service, Dana Air operates over 27 daily flights from Lagos to Abuja, Port Harcourt, Uyo and Owerri.
