The Federal Airports Authority of Nigeria(FAAN) has urged stakeholders within the airport community to always ensure continuous improvement in the quality of service rendered at the nation’s airport.
An online statement issued by the General Manager, Corporate Affairs, FAAN, Mrs. Henrietta Yakubu said that the authority made the call at Airport Council International (ACI) Airport Service Quality Sensitisation Programme today at the conference Hall of the Murtala Muhammed International Airport, Lagos.
In his Goodwill message, the Managing Director of the authority, who was represented by the Director of Airport Operations, Capt. Mukhtar Muye noted that FAAN signed an agreement with ACI in the year 2018 for the periodic audit of her airport systems and processes with a view to improving on the quality of service offerings at her airports.
He advised stakeholders to continuously embrace the philosophy to Total Quality Management in their day to day activities.
In her presentation, the General Manager, Operations of FAAN who is also the ACI focal person in FAAN, Mrs. Olajumoke Oni noted that between 2018 when the agency signed up into the ACI ASQ programme, it has recorded some measures of improvement in general facilitation as depicted by the ACI’s analysis of various customer surveys conducted within the period.
She appealed to stakeholders to keep working at improving the quality of service delivery at airports at all times to compete favourably with other airports in our categories.
Present at the event are the General Managers Planning, Estate, Customer Service, Electrical and ICT.
Others are representatives from the Nigerian Civil Aviation Authority(NCAA), Nigerian Immigration Services, the airlines community, amongst others.